COVID-19 PROTOCOLS

Enhanced Housekeeping and Hygiene Protocols

We are all more interested in cleaning and safety procedures than ever before. At The Homestead we have reviewed and revised every guest experience and housekeeping protocol (and habit) so that we are in compliance with the requirements of the CDC and Reopen CT, and so that we employ the best practices of the American Hotel and Lodging Association, ServSafe National Restaurant Association and New England Inns and Resorts. Our goal is to exceed the standards set for hygiene and safety for our guests and our staff.

Hospitality extends to the care we will take to maintain the safest COVID-19 practices using active protocols for social distancing, contactless service and cleaning, and technologies like UV-C light and other germicidal tools. Changes around The Homestead will include mandatory mask usage, contactless check-in, social distancing in common areas, individually packaged breakfast. For those who want the nitty-gritty details we are happy to share, read on.

The following information is excerpted from The Homestead Reopening Plan in which all staff are trained and per the requirement of Reopen CT, weekly compliance checks will be performed by our Implementation Officer.

Common Areas

  • All common areas are cleaned daily or twice daily with EPA approved cleaning products certified to kill 99.9% of germs and bacteria

  • High-touch surface areas like door knobs and railings are cleaned, but we also clean the cleaning tools (when was the last time you disinfected your mop handle?)

  • You may also note the use of antimicrobial coverings on select high-touch points

  • Dining, lounge and fire pit areas have been arranged to maintain social distance

  • Bicycles, puzzles, games, record albums, etc. remain available by request to maintain pre- and post-usage disinfection using wipes or UV-C light

  • Masks are required for all staff and guests in common areas

Guest Rooms

  • Guest rooms remain empty for 24 hours after guest departure for passive decontamination period before active cleaning

  • At check-out we ask guests to drop room keys into bucket near front door for 24 hour period prior to UV-C disinfection

  • Freestanding UV-C light disinfection unit deployed in room prior to active cleaning

  • Enhanced room sanitation addresses door knobs, locks, light switches, remotes, handles, towel bars, grab bars and more in addition to cleaning of surfaces

  • All staff will wear disposable mask, gloves and protective eyewear when cleaning guest rooms or public areas

 

Facilities and Technology

  • Our professional laundry service employs a hospital-grade Ozone Sanitizing system which injects germ-killing ozone into every machine load; trucks are sanitized daily; delivery is contactless

  • UV-C light has been added to the central air unit of the house while rooms in the addition have freestanding Germ Guardian units with HEPA filters and UV-C light

  • Freestanding UV-C lights are deployed in each room during turnover cleaning

  • UV-C wands are used to disinfect surfaces in the kitchen, as well as, keys, games, record players, etc.

 

Guest Experience

  • We will contact you prior to arrival to complete payment and answer questions so that your check-in will be contactless

  • Our team is happy to answer questions, orient you to The Homestead and area and will do so in the living room so that we can maintain a social distance

  • We will not enter your room during your stay but should you require a refresh of toiletries, towels, etc. please let us know and we will leave them at your door

  • Breakfast buffet is, at least for now, a breakfast box packed individually with pastry and a gift certificate for one of our local shops

  • Water, ice, coffee, tea are available from our staff to ensure food safety requirements are met

 

Staff

  • We have a daily wellness check (temperature logging, symptom self-reporting) for everyone on staff and a system for illness reporting consistent with the FDA Food Safety Code

  • Everyone who enters The Homestead for work (or as a guest) must be logged in the event contact tracing is necessary

  • We have trained the team on new protocols and provided disposable masks, gloves and eyewear for their safety as well as yours

  • Our team is encouraged to self-report and stay home with protection afforded by the Families First Coronavirus Response Act 

CONTACT US

Tel: 203-245-0212

391 Boston Post Rd. Madison, CT 06443

© 2020 by The Homestead. 

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